Metrics delivery outage for v3 Prometheus based metrics.

Incident Report for CloudAMQP

Postmortem

Summary

On March 3, an internal monitoring metric stopped being reported for approximately 14 hours. No customer metrics delivery was affected, all integrations continued operating normally. The missing metric caused our dashboards to display false failure rates, which was
incorrectly reported as a metrics delivery outage.

Impact

None. Metrics continued to be delivered to all customer endpoints throughout the incident.

Resolution

The monitoring metric was restored and we have updated our alerting queries to be resilient to missing data, preventing false positives in the future.

Posted Mar 04, 2026 - 14:21 UTC

Resolved

This incident has been resolved.
Posted Mar 03, 2026 - 20:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 03, 2026 - 19:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 03, 2026 - 18:47 UTC

Investigating

We're currently experiencing issues with metrics delivery, this affects v3 (Prometheus based) metrics.
Posted Mar 03, 2026 - 18:28 UTC
This incident affected: Metrics.