All Systems Operational
Shared servers ? Operational
Dedicated servers ? Operational
Backend ? Operational
Heroku ? Operational
AWS route53 Operational
Help Scout Email Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019
Resolved - This incident has been resolved.
Oct 21, 16:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 09:07 UTC
Investigating - We are currently experiencing issues with metrics reporting to some integration providers.
Oct 18, 15:08 UTC
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 17, 2019
Resolved - This incident has been resolved.
Oct 17, 12:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 12:54 UTC
Investigating - There might be a delay in notifications for alarms for some customers, we're investigating this.
Oct 17, 10:20 UTC
Oct 16, 2019

No incidents reported.

Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 17:00 UTC
Verifying - "lemur" has been upgraded.
Oct 14, 20:58 UTC
Update - "turtle" has been upgraded.
Oct 14, 20:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:10 UTC
Scheduled - We're planning to upgrade Erlang and RabbitMQ versions for two shared servers: "lemur" and "turtle".

For minimal disturbance, remember to always configure your clients to automatically reconnect on connection loss. Please do a full reload (cmd-shift-r) if the management interface is not accessible after the upgrade has been completed.

If you can't allow any scheduled downtime we recommend you to move to a new dedicated cluster via queue federation, as explained here: https://www.cloudamqp.com/blog/2015-07-08-migrate-between-plans-rabbitmq-queue-federation.html
Aug 8, 15:57 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.