Issue updating DNS after machine restart

Incident Report for CloudAMQP

Resolved

This incident has been resolved.

Posted May 11, 2019 - 07:00 UTC

Update

The AWS Route53 issue that affected us (new records couldn't be added or updated) is now resolved. We are now allowing plan changes again. This issue only affected customers who tried to make a plan change during AWS Route53's partial outage, all other operations (serving existing DNS records) continued as normal.

Posted May 11, 2019 - 06:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 10, 2019 - 23:32 UTC

Identified

AWS have identified the root cause and continue to work toward recovery.

Posted May 10, 2019 - 19:43 UTC

Investigating

AWS Route53 that handles the DNS has an issue, causing many machine restarts and server upgrades to be delayed or fail until it is operational again.

Posted May 10, 2019 - 18:49 UTC

This incident affected: Dedicated servers.