All Systems Operational
Shared servers   ? Operational
Dedicated servers   ? Operational
Backend   ? Operational
Heroku   ? Operational
AWS route53   Operational
Help Scout Email Processing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018
Resolved - Metrics is back to normal
Jan 19, 09:21 UTC
Investigating - Customer have reported unexpected data sent to their datadog integrations. All metrics shipping has been suspended while we debug.
Jan 18, 21:24 UTC
Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - Memory issue has been resolved and white-mynah-bird now runs on version 3.6.14
Jan 16, 05:16 UTC
Identified - white-mynah-bird has run out of memory an emergency restart needs to be performed. Will update RabbitMQ to version 3.6.14.
Jan 16, 04:58 UTC
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - Hi,

​We have been working hard to improve the quality and stability of our metrics shipping.
​The last week has been full och short gaps in our reporting due to this.
​We are very sorry for any inconvenience this have caused you.

​We finally feel that we have a solution that we and you should be able to rely on. Please do not hesitate to come back with any feedback you may have.

​Hopefully your graphs will be nice and smooth from now on.
Jan 11, 22:24 UTC
Identified - We are having some issues reporting stats to Datadog. We are working on fixing it.
Jan 10, 18:57 UTC
Resolved - This incident has been resolved.
Jan 11, 20:33 UTC
Monitoring - The issue (abusive user) has ben resolved and we are now monitoring the cluster.
Jan 11, 19:10 UTC
Investigating - We are investigating issues with the shared server "lark"
Jan 11, 17:17 UTC
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.